Privacy Policy (GDPR Compliant)
Last Updated: 26 April 2024
Introduction:
We adhere to the EU's General Data Protection Regulation (GDPR) and are committed to protecting your privacy. This policy explains our practices regarding the collection, storage, and use of your personal information.
Contents:
Privacy Principles
Information Collection
Types of Information Held
CCTV and Photography
Information Storage
Use of Information
Data Responsibility
Data Access
Data Security
Complaints Process
Policy Updates
1. Privacy Principles: We value your privacy as our own and commit to securely handling your personal and business information. We collect only the necessary data and will not share your information except as required by law.
2. Information Collection: We collect your contact details through our website to respond to your enquiries and track non-personally identifiable data (like IP address and browsing data) for service improvement. Cookies may be used to enhance your online experience.
3. Types of Information Held: We hold necessary contact details, purchase information, and occasionally, business details like company name and bank information for transactions.
4. CCTV and Photography: CCTV operates in public areas of our premises to enhance security, recorded by Nest Labs, Inc. and stored for up to 30 days. Photographs taken may be used for promotional purposes; objections can be addressed by contacting us.
5. Information Storage: Your data is stored in secure third-party services including Hover, Google, MailChimp, and Apple iCloud Numbers, selected for their robust security features.
6. Use of Information: Your information is used for communicating offers (with opt-out options), fulfilling orders, and maintaining records. Personal contact will cease at your request.
7. Data Responsibility: Our Privacy Officer ensures the protection of your data and can be contacted at hello@aubergine.cafe for any concerns.
8. Data Access: Access to your personal data is limited to necessary personnel within our company.
9. Data Security: We safeguard your information using encrypted systems like 1Password for password management, FileVault for data encryption, and secure access protocols on all devices.
10. Complaints Process: Please contact our Privacy Officer via the provided contact details or by post to A Hidden Gem (WK) Ltd, The John Laird Centre, 4 Park Road North, Birkenhead, Wirral CH41 4EZ for complaints.
11. Policy Updates: Any changes to this policy will be effective immediately upon posting on our website.